Making Personas Personal

Personas have become ubiquitous in product and digital design. They’re everywhere. Designed to represent a particular user or customer segment for the website / product / service you are designing. The idea being that it allows design teams to empathise with their users via the personas, understand who they’re designing for, and to appreciate what …

Engaging your team in User Research planning

Planning user research is a key contributor to the success of any design project. It ensures that an iterative design cycle can happen; using research findings to inform prototyping and development and ensuring that each step of the process is anchored to the user experience. You should plan user research at the start of each …

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